Job Description

Reports To: Chief Business Officer

Location: Santa Barbara, CA

Job Type: Full time, Exempt

Schedule: 4 days a week within Monday-Friday, 8:30am-5:00pm

Founded in 2014, (Bike Transit) is a woman-owned business that operates and manages bike share programs nation-wide along with our customer service call center. Our mission is to operate bike share systems that create connections in our communities and protect our planet. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients.  We are looking for an energetic and driven General Manager to lead a fast-paced, customer-focused, fun, inclusive, and hardworking team in Santa Barbara!

The General Manager will be an entrepreneurial self-starter who enjoys the challenge of a dynamic environment, is adaptable, works well with a variety of people, is driven to make the sale, and is ready to lead a team and own a business. An excellent candidate will have great positive energy, a can-do attitude, and the ability to work well with others in fluid environments. 

A few of the benefits we offer:

• Competitive compensation package
• Affordable medical, dental, and vision insurance options
• 401k with up to 4% employer match
• 4-Day work week
• 3 weeks PTO + 1 week sick time off per year
• Paid parental leave

This position will offer opportunity for ownership and growth in several key areas of business, including:  

Leadership  

• Articulate a compelling vision for BCycle, and lead your team and business with a combination of will and humility, with a relentless focus on having the best team on the field 
• Work with BCycle, LLC and Bicycle Transit Systems to set program Objectives and Key Results 
• Be a source of positive energy in all interactions; keep a fun & flexible attitude, and focus efforts on aspects of the business that are in your direct control 
• Set high standards for yourself and others; hold people accountable 
• Act with a high sense of urgency and get things done fast 
• Serve as the public face of BCycle for both internal and external stakeholders 
• Lead with honesty and integrity in all aspects of business 
• Create a great place to work with an inclusive team culture 

  Business Development  

• Grow the business by building partnerships with municipal stakeholders, program sponsors, and community partners 
• Deliver compelling presentations and business proposals, from initial pitch, to contract execution, implementation, service delivery, and contract renewal 
• Develop and implement strategies to drive system ridership, rider retention, and system-generated revenues 
• Develop strong partnerships with key stakeholders in the Santa Barbara business community, the bike share community, and Bicycle Transit Systems 

  Marketing & Communication  

• Lead the development of Santa Barbara BCycle’s marketing and communication strategy, objectives, and key results 
• Plan and execute program marketing, communications, and public relations 
• Manage public-facing communication, including speaking engagements, printed materials, website, social media, customer communications, Santa Barbara BCycle’s Annual Report, sponsor reports, press releases, and media interaction 

Operations  

• Work with the Operations Manager to ensure seamless day-to-day program management of the BCycle bike share system 
• Accurately forecast expenses and manage the operating budget 
• Work with the city to determine station locations and acquire permitting approvals 
• Develop and share bike share best practices within the larger BCycle, LLC team 
• Help drive product innovation as a key player in BCycle LLC’s product development and testing processes 

Customer Service  

• Manage a highly responsive and customer-first approach to service 
• Oversee the delivery of high-quality service from BCycle’s third-party customer call center 
• Ensure timely response to customer communications across multiple platforms 
• As needed, directly communicate with customers in-person, electronically, and over the phone 
• Listen to customers: develop tools and metrics to reduce instances of customer issues and increase satisfaction 

Analytics  

• Perform weekly reporting and analysis to identify opportunities for growth and improvement across the business 
• Provide program reporting to BCycle and Bicycle Transit Systems senior managers 
• Build, distribute, and analyze surveys to improve the customer experience 
• Develop processes to track metrics and measure growth 
• Use internal and external metrics to project growth opportunities 

Education and/or Work Experience Requirements:

• College degree in business administration, transportation or related field a plus.   
• 5+ years of demonstrated success in leading teams, developing and retaining key employees  
• Prior experience championing and participating in diversity, equity, inclusion and justice principles and practices.   
• Prior experience managing a budget including P&L responsibility.  
• Driver's License and clean driving record
• Strong computer aptitude: high proficiency in Microsoft 365 applications and prior project management software utilization.  
• Experience working with government, businesses, and non-profits strongly preferred.  
• Passion for bikes or sustainability a plus!  

Physical Requirements and Special Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Must be able to perform field visits and travel to client/vendor meetings   
• This job operates in a professional office located in a warehouse environment. This role routinely uses standard office equipment such as computers and digital screens   
• Must be able to lift up to 20lbs.   
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.   
• Required standing or sitting for several hours straight at a time
• Safely operate gas vehicles in heavy traffic in an urban environment
• Ability to maintain regular, punctual attendance in accordance with company policy
• Repetitive motion required of the wrists, hands, or fingers occasionally throughout the workday
• Must be able to talk, listen and speak clearly on telephone and video conferencing throughout the workday
• This is a full-time position expected to work 32 hours per week. Some hours outside of this, including nights and weekends, may be required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Equal Opportunity Employer M/F/V/D  

Compensation details: 80000-90000 Yearly Salary

PI009e6b9803d4-30492-37816861

Job Tags

Similar Jobs